Refund Policy

How to refund: For refund requests please include photos of all the items you have received.

Step 1

Take a photo of the packaging materials and the packages.

Step 2

Take a close-up photo of the shipping label.

Step 3

Take a clear photo of the packing slip without any obstruction. If the photo sent is not legible,  you may be asked to retake photos, so please make sure we can read it. We reserve the right to not process claims with no packing slip.

Step 4

Please send all of the photos you’ve taken along with your ORDER NUMBER using:


If a shipment gets lost, stolen, or goes missing somehow, Weed Plaza will notify you and offer the option for a 1-time reshipment. Such an offer is valid once for each patient. There won’t be any exceptions to this refund policy.

A patient will only qualify for a refund if the medication wasn’t received in full, and 5 or more business days of the delivery date our delivery service provider quoted has elapsed.

Weed Plaza has to review a refund case before issuing a refund. This review will under normal conditions take 4-7 business days.